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Know Your Patients Better

Healthcare sites which take the time and effort to better understnd their patients produce better results, often with lower costs. Patient satisfaction is one of the keys of the Triple Aim of Healthcare. This service will help you find out exactly what your patients' attitudes are concerning their care. This program can also help you identify ways to improve your services. Manufacturers and service industries term this approach "The Voice of the Customer."

Results of knowing your patients

With a good Patient Satisfaction program you will find results like the following:

  • You will know if your patients believe that you listen well to them.
  • You will know what your patients think of check in.
  • You will find out if patients understand your directions.
  • You will find out if patients would recommend your services to their friends. This is the gold standard of high patient satisfaction.

How will Bryant's work with you to find out your patients' level of satisfaction?

One of the simplest ways to find the thoughts and attitudes of your patients is to use a survey. Bryant's will help you develop and administer a survey that will answer the questions you have and then will analyze the data for you. Bryant's will start with a survey developed for the Medical Group Management Association and modify it to fit your needs and situation. Bryant's will then provide a clear report of the analysis with suggestions of how to act on the results. Bryant's will provide dashboards that are useful in seeing immediate results. Bryant's will continue to collect data over time and see what effects your efforts to improve satisfacion are making.

Bryant's can also use this approach to measure the engagement of your staff.


Are you ready to act?

Does this program seem right for you? Would you like to know more? Contact Bryant's at 616-826-1699 or email Bryant's at t.bryant@alumni.utexas.net. Be sure to include your name and contact information.


Click here to go to the main Services page or here to learn more about the Performance Enhancement program.




Donald Tex Bryant
Phone (616) 826-1699