Healthcare sites which take
the time and effort to better understnd their
patients produce better results, often with lower
costs. Patient satisfaction is one of the keys
of the Triple Aim of Healthcare. This service
will help you find out exactly what your patients'
attitudes are concerning their care. This program
can also help you identify ways to improve your
services. Manufacturers and service industries
term this approach "The Voice of the Customer."
Results of knowing your patients
With a good Patient Satisfaction
program you will find results like the following:
You will know if your patients believe that
you listen well to them.
You will know what your patients think of
You will find out if patients understand your
You will find out if patients would recommend
your services to their friends. This is the
gold standard of high patient satisfaction.
How will Bryant's work
with you to find out your patients' level of satisfaction?
One of the simplest ways to find
the thoughts and attitudes of your patients is
to use a survey. Bryant's will help you develop
and administer a survey that will answer the questions
you have and then will analyze the data for you.
Bryant's will start with a survey developed for
the Medical Group Management Association and modify
it to fit your needs and situation. Bryant's will
then provide a clear report of the analysis with
suggestions of how to act on the results. Bryant's
will provide dashboards that are useful in seeing
immediate results. Bryant's will continue to collect
data over time and see what effects your efforts
to improve satisfacion are making.
Bryant's can also use this approach
to measure the engagement of your staff.
Are you ready to act?
Does this program seem right
for you? Would you like to know more? Contact
Bryant's at 616-826-1699 or email Bryant's at
Be sure to include your name and contact information.
to go to the main Services page or here
to learn more about the Performance Enhancement