Healthcare sites which take
the time and effort to better understnd their
patients and staff produce better results, often
with lower costs. This service will help you find
out exactly what your patients' attitudes are
concerning their care and what your staff thinks
of their work environment. This program can also
help you identify ways to improve your services.
Manufacturers and service industries term this
approach "The Voice of the Customer."
Results of knowing your patients and staff
With a good Voice of the Customer
program you will find results like the following:
Patients will respond better to your care
as they experience your better "listening
skills." Your chronic care patients will
have fewer "emergencies."
You will know if your patients understand
the directions that you give them.
You will find out what patients think of your
services and thus find ways to improve them.
You can find out what your staff thinks of
their work environment. Increasing the satisfaction
of your staff will improve the service that
they provide your patients.
You can find new services that your patients
would like to see offered.
How will Bryant's work
with you to find the "Voice of the Customer?"
One of the simplest ways to find
the thoughts and attitudes of your patients and
staff is to use a survey. Bryant's will help you
develop and administer a survey that will answer
the questions you have and then will analyze the
data for you. Bryant's will then provide a clear
report of the analysis with suggestions of how
to act on the results. Developing your own survey
rather than using a standard survey will provide
you with more accurate insights into the questions
that you have. Bryant's has worked with many clients
to develop and analyze surveys.
Another method of finding out
more from your patients and staff is to use better
listening skills. Simply paying better attention
is not enough, though. Bryant's will teach you
to use the Socratic method, a way of teaching
and information gathering using guided inquiry.
Mr. Bryant has a firm foundation in this approach
from his years of teaching.
Using a team of staff members
is an excellent way to gather information about
the processes at your site and how to improve
upon these processes or how to design new processes.
Bryant's will help you form teams that can focus
on the questions you have and will help you lead
the teams to successfully reach its goals. Bryant's
has a wide variety of experience in this approach.
Are you ready to act?
Does this program seem right
for you? Would you like to know more? Contact
Bryant's at 616-826-1699 or email Bryant's at
Be sure to include your name and contact information.
If you decide to work with Bryant's
to gather better information about your patients
and staff we guarantee your satisfaction with
to go to the main Services page or here
to learn more about the Performance Enhancement