Many of the best healthcare
sites use process improvement methods and tools
to meet their challenges. These sites consistently
use process improvement tools and methods to continuously
drive improvements in patient outcomes, increase
income and find more time to focus on patients.
Bryant's will teach you how to confidently use
a variety of tools through onsite mentoring and
Benefits of learning to
use process improvement tools.
Once you learn to use a few of
the basic quality tools you will get results like
- You will know effective ways to solve present
and future challenges.
- You will learn to use data to track the success
of your projects.
- Staff will be more productive as they work
in teams using quality tools.
- You will learn to measure patient satisfaction
so you can use it to improve health outcomes.
- You will learn how to build on successes in
overcoming the challenges at your site to offer
even better services and outcomes.
How will Bryant's teach
and mentor you?
Bryant's will demonstrate to
you the basic quality tools of K. Ishikawa of
Toyota Motor Corporation, tools which were used
in team settings by Toyota to dramatically improve
the quality of the autos that they built. With
these tools Toyota has enjoyed unparalleled success
in the manufacture and sale of autos. Many of
these same tools are now being successfully used
in healthcare settings. Bryant's will not only
teach you the mechanics of the tools but will
also help you understand what are the best tools
for a given situation. As Mr. Bryant has many
years of teaching experience, he will be able
to use a variety of techniques so that you will
be well-founded in the use of the tools. Bryant's
can also help with your Six Sigma training.
Are you ready to act?
Does this mentoring program seem
right for you? Would you like to know more? Contact
Bryant's at 616-826-1699 or email Bryant's at
Be sure to include your name and contact information.
If you decide to hire Bryant's
to learn to use the basic quality tools to drive
continuous quality improvement at your site, we
guarantee that you will be confident in applying
the tools. In fact, Bryant's is more than willing
to follow-up with questions you may have after
the training is complete. Bryant's is also willing
to continue with more advanced training when you
to go to the main Services page or here
to learn more about Bryant's statistical services
for medical students or physicians doing Medical
© 2004 Donald R. Bryant
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Donald Tex Bryant
Phone (616) 826-1699
W. Edwards Deming's 14 Principles
of Quality applied to healthcare:
1. Create consistency of purpose
toward improvement of care, with a plan to be
2. Adopt a new philosophy that
there shall be no errors and that a procedure
is stopped when anyone sees an error.
3. Use statistical processes to
build quality processes.
4. End the practice of procuring
supplier services based only upon price. Use only
suppliers who meet your quality standards and
those of your patients.
5. Management should always be
looking to find ways to improve upon processes.
6. Institute effective training
methods for staff.
7. Management must adopt a new
attitude of working with all staff to find ways
to improve services and how to deploy the improvements.
Teams are important.
8. Drive out fear on the part of
staff. Everyone should feel they are a part of
9. Break down barriers between
departments. Destroy the silos.
10. Eliminate numerical goals.
11. Eliminate work standards that
are build on numerical goals.
12. Each member of the staff has
a rigth to be respected and to have pride in his
or her work.
13. Improve on training and education
of all staff.
14. Create a management structure
that actively supports the above 13 points. Leadership
is important in quality.